Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a payout time we've listed? This page explains how to reach us and what we can (and can't) help with.
How to reach the team
The quickest way to get in touch is by email at [email protected]. We read every message and aim to reply within a couple of business days. When you write in, it helps to include:
- The name of the casino your question relates to, if applicable
- Screenshots or details if you're reporting an error on the site
- Whether you're asking about a bonus offer, a licensing question, or general feedback
We're a research and comparison resource, not a casino operator. That means we can't process deposits, withdrawals, or account verification on your behalf, and we don't have access to any individual player's account. Those requests need to go directly to the casino's own customer support team, usually reachable through live chat or email from within the operator's site.
What we can help with
We're happy to hear from readers about:
- Corrections to bonus terms, editorial ratings, or offer details shown on our site
- Suggestions for casinos or topics you'd like us to cover
- Feedback on your own experience with a casino we've reviewed, positive or negative
- General questions about how online casino bonuses, licensing, or payment methods work
If your question is about how bonuses and wagering requirements actually work, our Responsible Gambling page also covers deposit limits, self-exclusion tools, and where to find support if gambling stops feeling like entertainment. For details on how we operate this site and our editorial approach, see About Us, and our full Terms and Conditions set out how the site and its content are meant to be used.
Before you contact a casino directly
A lot of the most common questions we get are things a casino's own support team can answer faster than we can, since they have access to your account. It's worth checking these first:
- Withdrawal delays — most licensed US casinos state a processing window for each payment method; check the casino's banking page before assuming something has gone wrong
- Identity verification (KYC) — if a withdrawal is on hold, it's often because documents haven't been uploaded or approved yet
- Bonus terms — wagering requirements, game restrictions, and expiry dates are set by the casino, not by us, so the operator's terms page is the final word
- Account access issues — password resets and login problems need to go through the casino's own support channel
Reporting a concern about a listed casino
If you believe a casino on our site is misrepresenting its licensing status, has changed its bonus terms without notice, or is behaving in a way that doesn't match our review, tell us. We periodically recheck the information behind our rankings, and reader reports are one of the ways we catch changes. We can't investigate individual account disputes or act as a mediator between you and an operator, but we can update our coverage where the facts have changed.
A note on responsible gambling
If gambling has stopped being enjoyable or is affecting your finances, wellbeing, or relationships, we'd encourage you to use the tools most licensed US casinos offer, including deposit limits, time-outs, and self-exclusion. Our Responsible Gambling page lists where to find support services and how these tools generally work. This page is for general contact enquiries and isn't a substitute for that support.